RX Order Processes

Cancellations and Returns

RX Order Cancellations

An order may be cancelled without a charge only if no treatment has been processed on the raw materials. In case of a FreeForm order, your order may be canceled without a charge if the design has not been made. For the cancellation of an order for RX lenses, it is advisable that the cancellation request must be made within 30 minutes.
Half of the list price will be invoiced if the order is in the phase of production.

Return of RX Lenses

Lenses that are to be returned due to a claim for manufacturing defect must be sent in pair even one of them is in perfect condition.
Reason for return must be sent in written form.
Defects and scratches due to use are not under the scope of warranty.
Scratches and deformations on the cut lenses are not under the scope of warranty.
Cut lenses may not be returned.
Please semd multifocal lenses for inspection by following the instructions below;
1. The lenses should be mounted on the frame.
2. The pupilla distance and montage height for both left and right lenses should be indicated seperately.
3. If there is a visual problem complaint, it should be indicated clearly whether far distance, middle distance or near distance.
A report is issued for the customer once the required inspections on the lenses have been completed.
In case a manufacturing-related problem is identified as a result of these inspections, the returned lenses are replaced with new ones in 3 days if the raw materials are available in the stocks. Old lenses will not be returned to the customer.
Any complaints not reported within 6 business days will not be assessed.